Terms of service
Terms of Service
1. Overview
This website is operated by Alinae Australia. Throughout the site, the terms “we”, “us” and “our” refer to Alinae Australia.
By visiting our website, browsing our store, or purchasing from us, you agree to be bound by these Terms of Service, together with any additional policies referenced on our website.
If you do not agree with these terms, you should not use our website or services.
2. Online Store Terms
By using this website, you confirm that you are legally capable of entering into a binding agreement or that you have permission from a parent or legal guardian where required.
You may not use our products or services for any unlawful or unauthorised purpose.
You must not transmit viruses, malicious code, or other material that could interfere with the operation or security of our website.
3. Products and Services
We aim to display our products, colours, photographs, descriptions, dimensions, and other information as accurately as possible.
However, colours may appear differently depending on your screen, device, lighting conditions, or display settings.
Product availability may change without notice. We reserve the right to modify, discontinue, limit, or update products at any time.
We may also limit the quantity of products available to any person, household, location, or order where reasonably necessary.
4. Product Information
Information provided on our website is intended for general product information only.
Our products are designed for everyday comfort and support and are not intended to diagnose, treat, cure, or prevent any medical condition.
If you have concerns relating to pain, injury, posture, or another health condition, you should seek advice from an appropriately qualified healthcare professional.
5. Pricing
All prices displayed on our website are shown in the currency indicated at checkout.
Prices may change without notice.
We reserve the right to correct pricing errors, product information, promotional details, or other inaccuracies at any time, including after an order has been submitted.
Where required, we will contact you before proceeding with an affected order.
6. Orders
We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including where we suspect fraud, misuse, pricing errors, unauthorised resale, or other unusual activity.
If we cancel an order after payment has been received, any amount paid for the cancelled items will be refunded using the original payment method where possible.
You are responsible for ensuring that the information supplied during checkout is complete and accurate.
7. Payment
Payment must be made using one of the payment methods available at checkout.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Payments may be processed by third-party payment providers. Their own terms and privacy practices may also apply.
8. Shipping and Delivery
Shipping times shown on our website are estimates only.
Delivery may be affected by carrier delays, public holidays, weather, customs processing, incorrect addresses, or other circumstances outside our reasonable control.
Please refer to our Shipping Policy for further information regarding processing, delivery, tracking, and shipping-related issues.
9. Returns and Refunds
Returns, exchanges, refunds, and faulty-product claims are handled in accordance with our Returns and Refund Policy.
Nothing in these Terms of Service is intended to exclude or limit any rights you may have under applicable consumer protection laws, including rights that cannot legally be excluded.
10. Australian Consumer Rights
If you are purchasing from Australia, our products and services come with guarantees that cannot be excluded under applicable Australian consumer law.
Where you are entitled to a remedy under those laws, our store policies do not override those rights.
11. Promotions and Discount Codes
Promotional offers, discounts, coupon codes, and special pricing may be subject to additional conditions.
Unless otherwise stated, promotional codes cannot be exchanged for cash and may not be combined with other offers.
We reserve the right to modify or withdraw promotions where reasonably necessary.
12. Intellectual Property
All content on this website, including branding, logos, graphics, product imagery, written content, designs, layout, and other materials, belongs to Alinae Australia or is used with permission.
You may not reproduce, distribute, copy, sell, modify, or commercially exploit our website content without prior written permission.
13. User Submissions and Reviews
If you submit a review, photograph, comment, testimonial, or other content to us, you confirm that you have the right to provide that content.
You must not submit material that is unlawful, misleading, abusive, defamatory, infringing, or otherwise inappropriate.
Where permitted, we may display customer reviews or submitted content on our website, social media, or marketing materials.
14. Third-Party Services and Links
Our website may use or link to third-party services, including payment providers, shipping providers, social media platforms, analytics providers, and ecommerce applications.
We are not responsible for the content, security, availability, policies, or practices of third-party websites or services that we do not control.
15. Website Availability
We aim to keep our website available and functioning correctly but cannot guarantee uninterrupted or error-free access.
We may suspend, modify, maintain, or discontinue parts of the website where reasonably necessary.
16. Prohibited Uses
You must not use our website to engage in unlawful activity, infringe intellectual property rights, submit false information, distribute malicious code, interfere with website security, scrape or collect information without permission, impersonate another person, or otherwise misuse our services.
17. Disclaimer
To the extent permitted by law, we do not guarantee that use of our website will always be uninterrupted, secure, or error-free.
Product results and experiences may vary between individuals and circumstances.
Nothing in these terms excludes any warranty, guarantee, right, or remedy that cannot lawfully be excluded.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Alinae Australia will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, services, or products.
Any limitation contained in these terms applies only to the extent legally permitted and does not affect mandatory consumer rights.
19. Indemnification
You agree to indemnify Alinae Australia against losses, claims, or expenses arising from your unlawful misuse of the website, violation of these Terms of Service, or infringement of another party’s rights.
20. Severability
If any provision of these Terms of Service is found to be unlawful or unenforceable, that provision will be limited or removed only to the extent necessary, while the remaining provisions will continue to apply.
21. Changes to These Terms
We may update these Terms of Service from time to time.
The latest version will always be available on this page. Continued use of our website following an update constitutes acceptance of the revised terms where permitted by law.
22. Governing Law
These Terms of Service are governed by the laws applicable in Australia and, where relevant, the state or territory in which Alinae Australia operates.
23. Contact Information
Questions regarding these Terms of Service can be sent to us through our Contact Us page or at:
Alinae Australia