Shipping policy

Shipping Policy

At Alinae, we aim to make your ordering experience as simple and reliable as possible.

Order Processing

Orders are typically processed within 1–3 business days after purchase.

Orders placed on weekends or public holidays will begin processing on the next business day. During busy periods, promotions, or holidays, processing times may occasionally be slightly longer.

Shipping Times

Estimated delivery times within Australia are generally:

Standard Shipping: 5–12 business days after dispatch.

Delivery times are estimates only and may vary depending on your location, carrier delays, public holidays, weather conditions, or other circumstances outside our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

Please allow up to 48 hours for tracking information to update after dispatch.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly when placing your order.

If you notice an error, contact us as soon as possible. While we will do our best to make changes before dispatch, we cannot guarantee that an address can be updated once an order has entered the fulfilment process.

Alinae is not responsible for orders delivered to an incorrect address supplied by the customer.

Delayed or Missing Orders

Occasional carrier delays can occur.

If your tracking has not updated for an extended period or your order has not arrived within the expected delivery timeframe, please contact us and we will assist you in investigating the shipment.

Lost or Damaged Packages

If your order arrives damaged, or you believe it has been lost in transit, please contact us with your order number and relevant photos or tracking information so we can review the situation.

Multiple Packages

In some circumstances, items within the same order may be shipped separately and arrive at different times.

International Shipping

At this time, shipping availability and rates are displayed at checkout based on the delivery destination.

Any customs duties, import taxes, or additional charges imposed by the destination country are the responsibility of the customer unless otherwise stated.

Questions?

If you have any questions regarding your order or delivery, please contact us through our Contact Us page or customer support email.

Alinae Australia